Returns & refund policy

You may request a return within 14 days of receiving your order. Items must be unused, in their original packaging and complete with any included parts or inserts. Return postage is arranged by you unless the item was faulty or sent in error.

For hygiene and practicality, we cannot accept returns of items that have been written on, used, assembled or removed from sealed packaging, unless they are faulty. Bundles must be returned complete. This does not affect your statutory rights.

1. Email support@kgmph.shop with your order reference and the item(s) you wish to return.
2. We reply within one business day with a return address and instructions.
3. Post the item back to us, keeping your proof of postage.

Once we receive and inspect the returned item, we issue your refund to the original payment method within 5–7 business days. You will receive an email when the refund is processed; banks may take a few extra days to show it. Original shipping costs are refundable only where the item was faulty or sent in error.

If an item arrives faulty, damaged or not as ordered, contact us within 7 days of delivery. We will cover return postage and send a replacement or a full refund, including any shipping you paid. Photos help us resolve this quickly.

If your order has not yet shipped, email us and we will cancel it for a full refund. Once an order has shipped, the returns process above applies.

KGM PLUMBING & HEATING LIMITED (Company No. 05807917), 11 Fox Close, Okehampton, Devon, EX20 1ST, United Kingdom. Email support@kgmph.shop, phone +44 7719677312.