Privacy Policy

This Privacy Policy explains how KGM PLUMBING & HEATING LIMITED (“Kgmph”, “we”, “us”), the operator of kgmph.shop, handles your personal data. We are the data controller for the information described here. Registered office: 11 Fox Close, Okehampton, Devon, EX20 1ST, United Kingdom (company no. 05807917).

Information we collect

• Order & contact details — name, email, shipping address, phone number and order history when you buy or contact us.
• Payment information — card and billing details are entered on and processed by our payment providers (Stripe and PayPal). We do not see or store full card numbers on our servers.
• Technical data — IP address, browser type and basic usage data collected to keep the site secure and working.
• Messages — information you include in contact or bulk-order enquiry forms.

How we use your information

• To process and deliver your orders and handle returns.
• To provide customer support and respond to enquiries.
• To detect and prevent fraud and keep the store secure.
• To meet our legal, tax and accounting obligations.
• To send service emails about your order. We only send marketing email if you have opted in, and you can unsubscribe at any time.

Legal bases (UK/EU GDPR)

We rely on: contract (to fulfil your order), legal obligation (tax and consumer law), legitimate interests (fraud prevention, improving the store) and consent (optional marketing). You can withdraw consent at any time.

Sharing your information

We share data only with providers who help us run the store: payment processors (Stripe, PayPal), shipping carriers, and IT/hosting providers. They may only use your data to provide their service to us. We never sell your personal information.

Payment processors

Payments are handled by Stripe and PayPal under their own privacy policies. They process your payment details as independent controllers for fraud-prevention and regulatory purposes.

International transfers

We are based in the United Kingdom and ship to the United States. Where data is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses or an adequacy decision.

Data retention

We keep order records for as long as needed to provide the service and to meet legal and accounting requirements (typically up to 6 years for transaction records), then delete or anonymise them.

Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data or complete incomplete data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Receive a copy of your data in a portable format.

California residents (CCPA/CPRA):you have the right to know what personal information we collect, to request deletion, and to opt out of the “sale” or “sharing” of personal information. We do not sell personal information. To exercise any right, email support@kgmph.shop.

Cookies

We use essential cookies needed for the cart and checkout to work, and basic analytics to understand how the site is used. You can control cookies through your browser settings.

Children

Our store is intended for adults. We do not knowingly collect data from children under 16.

Contact & complaints

Questions or requests? Email support@kgmph.shop or write to KGM PLUMBING & HEATING LIMITED, 11 Fox Close, Okehampton, Devon, EX20 1ST, United Kingdom. If you are in the UK and are unhappy with our response, you may complain to the Information Commissioner’s Office (ICO).