Privacy policy

KGM PLUMBING & HEATING LIMITED, a company registered in England and Wales under number 05807917, registered address 11 Fox Close, Okehampton, Devon, EX20 1ST, United Kingdom. For any privacy question, email support@kgmph.shop.

• Order details: name, email, shipping address, and order contents.
• Enquiry details: information you enter in our contact or bulk quote forms.
• Payment data: handled by our payment providers (Stripe, PayPal). We never see or store full card numbers.
• Technical data: basic, privacy-respecting analytics such as pages viewed, used to keep the site working.

• To process and deliver your order and provide support — to perform our contract with you.
• To respond to enquiries and prepare quotes — our legitimate interest in answering you, or your consent.
• To meet legal and accounting obligations — legal obligation.

We do not sell your personal data, and we do not use it for automated decision-making.

We share data only with service providers who help us run the store — payment processors, shipping carriers and email/hosting providers — and only as needed to fulfil your order. We may disclose data where required by law.

We keep order records for as long as needed to fulfil the order and to meet legal and tax obligations (generally up to 6 years), then delete or anonymise them. Enquiry messages are kept only as long as needed to handle your request.

Depending on where you live, you may have the right to access, correct, delete, restrict or port your data, and to object to certain processing. Under the UK/EU GDPR you can also withdraw consent at any time and complain to a supervisory authority (in the UK, the ICO).

Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we hold, to request deletion, and not to be discriminated against for exercising these rights. We do not sell personal information. To exercise any right, email support@kgmph.shop.

We use only essential cookies needed for the site and basket to function, plus optional, aggregated analytics. You can control cookies through your browser settings.

We may update this policy from time to time. The latest version will always be posted on this page with the date it was last updated.